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Your complete satisfaction is our #1 priority. We understand that purchasing on-line is sometimes difficult without being able to touch and feel the product. Because of this, we offer several return options to insure your shopping experience with us is a pleasant one.
NO CONFUSION, NO HASSLE, NO WORRIES.
To ensure that every product we ship out is new, every return we receive back must also be in new condition. For faster processing and 100% refund on items returned, make sure your return adheres to the following guidelines:
We do not accept returns on:
Guarantees and Warranties:
BOE Marine will stand behind all products we sell with regards to manufacturing defects in workmanship and material for 30 days. After 30 days, defective products should be returned to the manufacturer for warranty repair. We will always do everything in our power to take care of the problem regardless of when purchased.
Please call if you have any questions.
* A 15% deduction may apply to certain items (like software or chart cards) or items that are sent back damaged and in un-sellable condition.
** Remanufactured items, discontinued items, and special purchase items (like group buys) are not returnable because of pricing fluctuations. We offer the lowest price we can at the time of sale and can't predict future price drops on these items. These items are only returnable if they are defective and all remedies with the manufacturer have been tried.
Please send all return requests to [email protected]. Please include your order number, the item(s) you wish to return, along with the reason code for the return. Return codes are available below.
[A] Damaged Product
[B] Item received was incorrect or damaged
[C] Ordered Wrong Item
[D] Warranty Replacement
[E] Other (please include reason in email)
Or, Call 1-866-735-5926 (ask for returns)