Shipping & Returns

Free Shipping on most orders over $500! see details below

 

Same Day Shipping

We pride ourselves in accurate inventory reporting and efficiency.  Most "in stock" orders placed before 2:00 PM Eastern Time will ship out the same day.   You can view typical transit times at the Map below.   While our site only shows our inventory on hand, typically we can have just about anything you need drop shipped if needed, so if you do not see something in stock please call us.  We normally ship from MD which is 1-2 days from the NE and Mid-Atlantic, 3 Days from FL and Great Lakes, 4 Days from the Gulf and 5 days to the West Coast. If you ask, we may be able to drop ship your order from a warehouse closer to you, which may get the transit time down to 2 days or less.  

 

Free Ground Shipping

All orders over $499 are eligible for free ground shipping.  This option will be presented to you at checkout once you are logged in. Orders under $499 will be charged a flat rate of $8.99 regardless of weight.  We use Fedex, UPS, and USPS to ship our deliveries.  *Not Available to AK, PR or HI **See exclusions below

 

$29.99 Overnight Shipping:    

Most Marine Electronics orders are eligible for $29.99 Overnight Shipping.  Orders must be placed by 2PM EST.  This does not include Saturday deliveries.  This option is only available on phone orders.  If we are unable to provide overnight delivery due to inventory allocation  you will be given alternatives.  *Not available to AK or HI **See exclusions below

 

**Exclusions:

**This offer does not apply to some oversized or hazmat items like Liferafts, generators, outboards and outriggers or non-electronic products like running lights, deck hardware, apparel, etc.  

**This offer can't be used in conjunction with other discounts.  If you are receiving another discount from us such as a "Price Match" standard shipping rates will apply.

 

BOE Marine has built our reputation on the ability to ship orders on the same day they are placed, and in many cases you will literally have your order the next day.  If there is any problem we will notify you.  If you absolutely need your order by the next day, including Saturdays we suggest you place your order over the phone and confirm availability.

 

Please Read:  If you choose the wrong shipping format at checkout, such as choosing Free Ground Shipping if you live in Alaska, we will apply the correct shipping format and cost based on the policies above.  If you have any questions about shipping please ask before checking out.

 

 

Return Policy

Your complete satisfaction is our #1  priority. We understand that purchasing on-line is sometimes difficult without  being able to touch and feel the product. Because of this, we offer several  return options to insure your shopping experience with us is a pleasant  one.

To  request a RMA (return authorization number):

Email Us to request a RMA. After you request a RMA,  please sit tight and we will send you return instructions by  e-mail.

We  offer the following return options:

  • Returns will not be accepted without a RMA   (return authorization number).
  • Returns due to our error or on products that   are defective from the manufacturer will gladly be returned or exchanged at no   cost.
  • Items may be returned for a refund (less   shipping) within 60 days from when you received your   shipment.* The item must be in new, resaleable,   unused condition and in its original packaging.
  • A 15% processing fee will apply to all   returns that are in un-saleable condition, or do not include the original   packaging (boxes, labels, tags, etc.).
  • Products being returned must be shipped   freight pre-paid; no COD's. (If the return is due to our error or product   defect, we will provide you with a prepaid shipping label.)
  • Shipments refused by the customer are   subject to a 15% processing fee. Original shipping and handling fees are   non-refundable.
  • If your order originally qualified for and   was shipped free, shipping charges will be deducted from the refund amount if   the return causes your order total to drop below the required minimum for free   shipping.
  • Refunds must be issued to the original   payment method used. If the original payment method is not available, a store   credit will be issued.

We  do not accept returns on:

  • Any item that is returned more than 60 days   after delivery.
  • Any item that is not in its original   condition, is damaged, used, or is missing parts.
  • Special order, closeout, or discontinued   products.
  • Software and Cartography
  • Liferafts

Guarantees  and Warranties:

BOE Marine  will  stand behind all products we sell with regards to manufacturing defects in  workmanship and material for 30 days. After 30 days defective products should be  returned to the manufacturer for warranty repair.  We will always do  everything in our power to take care of the problem regardless of when  purchased.   

Please call if you have  any questions.

* A 15% deduction may apply to  certain items (like software or chart cards).

Just added to your cart:
Qty:
Total:
Subtotal:
Excl. postage 
My Cart
Just added to your wishlist:
Excl. postage 
My Wishlist